Template Notice:
The sample Terms & Service Policies provided with this website template are intended as a starting point for customization and are not legal advice. Business owners are responsible for reviewing and modifying their policies to reflect their actual services, fees, cancellation practices, refund practices, location, applicable laws, and business requirements. Professional legal review should be considered before publication.
SERVICE INFORMATION
Terms & Service Policies
These policies explain important information about ordering groceries and using the pickup, delivery, and other grocery services offered by [Business Name]. Please review them before placing an order or requesting service.
Last updated: [Month Year]
Ordering & Service
By placing an order or requesting service from [Business Name], you agree to the terms and policies described on this page.
Services may include grocery shopping, workplace or scheduled pickup, delivery, order preparation, group-order coordination, or other services offered by [Business Name]. Available services may vary by location, schedule, and order requirements.
Submitting an order or request does not guarantee that every product or requested service will be available.
Product Availability
Grocery products are subject to retailer inventory and availability at the time of shopping. Products shown on this website may become unavailable, change packaging, or differ from the product displayed.
When appropriate, [Business Name] may contact you regarding unavailable products or follow the product preferences and instructions you provide with your order.
Specific brands, sizes, varieties, flavors, and package configurations cannot be guaranteed unless confirmed by [Business Name].
Product Images & Information
Product images and descriptions are provided to help customers plan and place orders. Packaging, appearance, size, labeling, and other product details may change or vary by retailer and availability.
Customers should review the actual product packaging for current ingredient, allergen, nutrition, preparation, warning, and manufacturer information.
Prices & Charges
Additional service, delivery, shopping, processing, distance, holiday, or other charges may apply when disclosed by [Business Name].
Prices displayed on the website are provided for order planning and may vary based on retailer pricing, product selection, size, availability, substitutions, and the price in effect when the product is purchased.
Customers should review the current Service Fees information before placing an order.
Substitutions & Product Preferences
Customers may be able to provide brand, size, flavor, variety, substitution, or other shopping preferences for certain products.
Preferences are requests and do not guarantee that a specific product will be available.
If an item is unavailable, [Business Name] will follow the customer's provided instructions when practical. Depending on the service offered, an unavailable item may be substituted, omitted, or discussed with the customer.
Pickup, Delivery & Service
Customers are responsible for providing accurate pickup, delivery, workplace, or other service-location information and any information reasonably necessary to complete the requested service.
Pickup times, delivery times, or service windows may be affected by retailer conditions, product availability, traffic, weather, location access, order size, and other circumstances outside the reasonable control of [Business Name].
Service outside the standard service area or during certain dates and times may require additional arrangements or charges.
Pickup, Delivery, Access & Special Fulfillment
When workplace pickup, delivery, scheduled pickup, or another special fulfillment arrangement is offered, customers are responsible for providing accurate location information and any necessary access instructions or authorization.
Customers should ensure that [Business Name] has the information and access reasonably necessary to complete the requested service at the arranged time.
Available fulfillment services may depend on location, workplace or building access requirements, scheduling, and the services offered by [Business Name].
If service cannot be completed as arranged, additional waiting, rescheduling, delivery, or other charges may apply if disclosed by [Business Name].
Customer Responsibilities
Customers are responsible for providing accurate pickup, delivery, workplace, or other service information and any information reasonably necessary to complete the requested service.
Customers should notify [Business Name] as soon as possible if information related to an order or scheduled service changes.
Orders containing age-restricted products, if offered, may require additional identification and fulfillment requirements in accordance with applicable law.
Order Changes & Cancellations
Contact [Business Name] as soon as possible if you need to change or cancel an order.
Changes and cancellations are subject to the status of the order. Once shopping, purchasing, preparation, or another scheduled service has begun, some charges may no longer be refundable.
Special purchases, custom requests, perishable products, and services already performed may have additional cancellation or refund limitations.
Refunds & Order Problems
If there is a problem with your order or service, contact [Business Name] as soon as reasonably possible.
Refunds, credits, replacements, or other resolutions will be determined based on the circumstances of the order, the products involved, the services performed, and the policies of [Business Name].
Products that have been purchased, delivered, fulfilled, opened, consumed, or otherwise accepted may not be eligible for a refund except when required by applicable law or otherwise approved by [Business Name].
Perishable Products
Grocery orders may contain refrigerated, frozen, perishable, or temperature-sensitive products.
Customers are responsible for receiving, picking up, and properly storing groceries within an appropriate period based on the fulfillment arrangement.
If groceries are delivered or left at an agreed location at the customer's request, responsibility for the products generally transfers to the customer once the order has been delivered or made available at the agreed location, subject to applicable law.
Third-Party Retailers & Grocery Lists
[Business Name] may purchase products from independent retailers on behalf of customers. Retailers are separate businesses and may change their products, prices, inventory, policies, or availability without notice.
Customers may also be permitted to submit grocery lists or share links from third-party websites for review. Access to third-party lists, carts, or links cannot be guaranteed.
Submitting a retailer link or grocery list does not guarantee the availability, price, or purchase of the products shown.
Special Requests
Contact [Business Name] before ordering if your request requires special shopping, workplace pickup, delivery, location access, group-order coordination, or other service arrangements.
Allergies & Dietary Requirements
Customers with food allergies, dietary restrictions, medical dietary requirements, or other ingredient concerns should carefully review product labels and manufacturer information before purchasing or consuming products.
Product availability, formulations, ingredients, and manufacturing practices may change.
Unless expressly agreed otherwise, [Business Name] does not guarantee that products will meet specific allergy or dietary requirements.
Service Delays & Circumstances Outside Our Control
Weather, road conditions, retailer closures, inventory shortages, traffic, location-access problems, emergencies, and other circumstances may affect shopping, pickup, delivery, or other fulfillment services.
When practical, [Business Name] will communicate significant service changes and work with the customer to determine an appropriate alternative.
Website Information
[Business Name] works to keep website information reasonably current, but product information, prices, service details, availability, fees, and other information may change.
The website may be updated without notice to reflect changes in products, services, operations, or policies.
Questions About an Order or These Policies?
Contact [Business Name] if you have questions about an order, pickup or delivery arrangement, cancellation, refund, or these policies.
[Business Name]
[Email Address]
[Phone Number]
[Service Area]