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Service Policies & Terms

Overview

[Company] provides structured grocery shopping, delivery, and pickup using Costco-sourced items and other grocery retailers when applicable. By placing an order, you agree to the policies outlined below, including payment terms, fulfillment procedures, and service limitations.

Ordering Process

  • Orders are submitted through the online grocery list builder.

  • Pricing reflects average in-store pricing and may vary slightly at the time of purchase.

  • Submitting a list does not guarantee scheduling until payment requirements are completed.

  • Orders must meet the minimum order requirement to qualify for delivery.

To move forward with fulfillment, customers will be directed to complete scheduling and payment through the Intake Form operated by [Company].

Minimum Order Requirement

A minimum order amount of $100 is required for delivery services provided by [Company].

Orders below the minimum may still be submitted but may not be accepted for delivery unless adjusted to meet the required threshold.

Deposits & Payment

  • An advance deposit (typically up to 80%) is required by [Company] to confirm your order and reserve your delivery window.

  • The remaining balance will be invoiced after shopping is completed and must be paid prior to delivery or at pickup.

  • Accepted payment methods may include card payments and invoiced payments.

  • A processing fee (e.g., ~3%) may be applied to card transactions.

  • Orders are not considered confirmed until the required deposit has been received by [Company].

Pricing & Fees

Your total order cost with [Company] may include:

  • Cost of groceries (based on actual in-store pricing)

  • Service fee (18% of total grocery amount)

  • Delivery fee - $20 fixed fee

  • Payment processing fees - 3% (if applicable)

  • Final totals may vary slightly from estimates due to in-store price differences, weight-based items, or substitutions.

Substitutions & Item Availability

  • Product availability is not guaranteed by [Company].

  • Reasonable substitutions may be made when items are out of stock.

  • If no suitable substitute is available, the item will be removed from your order and not charged.

  • Perishable and high-demand items may have limited availability depending on timing and store conditions.

Delivery Windows

Delivery is scheduled within designated time windows provided by [Company].

  • Customers must be available during the selected window.

  • Delays may occur due to store conditions, traffic, or order volume.

  • [Company] will communicate delivery updates when applicable.

  • Missed deliveries may result in additional fees charged by [Company].

Cold Chain & Food Safety

[Company] uses insulated transport methods to maintain appropriate temperatures for perishable items.

Once delivery is completed or pickup has occurred, responsibility for food safety transfers to the customer. Prompt refrigeration is required.

Returns & Refunds

  • Grocery items fulfilled by [Company] are generally non-returnable, especially perishable goods.

  • Refunds may be issued for:

    • Items not purchased but charged

    • Incorrect items delivered

    • Quality issues (case-by-case review)

Refunds are not guaranteed for dissatisfaction with substitutions unless prior instructions were provided.

Cancellations & Changes

  • Orders may be modified or canceled prior to shopping.

  • Once shopping has begun, cancellations may be limited or subject to partial charges by [Company].

  • Deposits may be non-refundable once work has started.

  • Short-notice changes may not be accommodated.

Customer Responsibilities

Customers working with [Company] agree to:

  • Provide accurate order details and delivery information

  • Be available during delivery windows

  • Review order confirmations and communications

  • Ensure safe access to delivery location

Failure to meet these responsibilities may impact service and result in additional fees.

Independent Operator Service

[Company] operates as an independent grocery service provider.

  • This is not a gig platform or marketplace transaction

  • You are working directly with a local operator under [Company]

  • Service quality, communication, and fulfillment are managed by [Company]

Limitation of Liability

[Company] is not responsible for:

  • Manufacturer defects or product recalls

  • Store inventory shortages

  • Minor pricing differences between estimated and actual totals

  • Delays caused by factors outside of control (traffic, weather, store conditions)

Liability is limited to the value of the service provided by [Company].

Policy Updates

[Company] may update these policies at any time to reflect operational changes. Continued use of the service constitutes acceptance of the latest version.

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