Policies, Terms & Legal Information
This combined page allows you to outline the rules and legal conditions for using your grocery delivery service. Double click on any section to begin editing and replace the placeholder text with your own customized policies.
Providing clear information here helps customers understand how your service works and what to expect when placing an order.
Service Policies
This section is used to explain how your grocery delivery service operates on a day-to-day basis. Double click to edit and add details about delivery windows, geographic service areas, minimum order amounts, and scheduling requirements.
You may also choose to include information for vacation stocking, business deliveries, or recurring weekly services if you offer them.
Refund & Adjustment Policy
Use this area to outline how refunds, credits, and price adjustments are handled. Double click to edit and add information about out-of-stock items, substitutions, or warehouse price differences.
For grocery services, adjustments often occur after fulfillment, and refunds may be issued based on final order totals. You can also include information on how long customers should expect refund processing to take.
Substitution Policy
This section allows you to explain how substitutions are handled when products are not available at the warehouse. Double click to edit and mention whether you contact customers for approval, substitute with similar products, or remove unavailable items from the final total.
You can also note if customers are allowed to specify substitution preferences or opt out of substitutions entirely.
Cancellation Policy
Use this space to provide details on when and how customers may cancel an order. Double click to edit and add information about cut-off times, late cancellations, same-day requests, or scheduling conflicts.
If you charge fees for late cancellations or rush cancellations, this is the place to explain them.
Delivery Policy
This section is used to describe how and when deliveries occur. Double click to edit and outline delivery windows, drop-off procedures, vacation rental stocking, cooler handling, or other logistics.
If customers must be present for delivery, you can state it here. If you offer unattended drop-off or hotel concierge delivery, you can note those options as well.
Privacy Policy
This section explains how customer data is collected and used. Double click to edit and add information about what data you store, how it is processed, and whether it is shared with third parties.
You can also inform customers about email or SMS communications for scheduling, confirmations, or updates. Many businesses link to this section from their footer for compliance and transparency.
Terms & Conditions
This section covers the legal terms customers agree to when using your website or service. Double click to edit and add information about usage rights, disclaimers, liability limitations, intellectual property, and how disputes are resolved.
These terms help define the legal relationship between you and your customers and protect your business from improper use of the service.
Additional Notices
If you work with third-party platforms, payment processors, or scheduling tools, you may add notices here linking users to their respective policies and terms.
Future operators can also add service-specific information as their business grows or expands into new fulfillment categories.